Client Concierge
We Are Here To Assist You
Whether you need personalized fit advice, discreet delivery tracking, or size exchange assistance, our atelier specialists are at your service.
Private Consultation
Dedicated Client Care
Every woman’s fit is unique. Our certified bra fit specialists are available for complimentary digital styling and sizing consultations.
Email Concierge
concierge@mintcozy.com
Responses within 2 to 4 business hours
Live Fit Chat
Available Monday – Saturday, 8am – 10pm EST
100% Discreet Packaging Pledge
Plain exterior boxes with no brand indicators or lingerie references on shipping labels.
Send A Message
Questions Answered
Frequently Asked Questions
Every single order from Mint Cozy is dispatched in an unmarked, elegant matte kraft luxury box. The return address appears discreetly as "MC Logistics" with zero mention of bras, panties, or intimate apparel anywhere on the shipping label.
Try on your Mint Cozy bra or panty in the comfort of your home. If the band is too snug, the cup needs adjusting, or you want a sister size, request a free exchange label within 30 days and we will ship your replacement instantly with no additional fee.
We recommend hand washing your lace and silk garments in cool water using a gentle, pH-neutral silk wash. Gently press excess water without wringing, then reshape cups and lay flat on a dry towel in the shade.
Standard orders are processed within 24 hours. US & EU delivery takes 2 to 4 business days. International express delivery is available worldwide with complimentary tracking.